Shipping Policy

At Ground Supply, we value simplicity and transparency, including in our shipping policy. As a global dropshipping store, our products are shipped directly from our international suppliers to your doorstep in the United Kingdom, ensuring the best selection and value.

Processing Times: Orders are typically processed within 2 to 5 business days after payment confirmation. During holidays or periods of high demand, this timeframe may be slightly extended, and we will inform you of any significant changes.

Shipping Times: Once processed, shipping times to the United Kingdom vary depending on the destination and the shipping method available at the time of purchase. We estimate a delivery timeframe of 8 to 20 business days. In exceptional cases, due to customs or logistical delays, delivery may take up to 30 business days.

Shipping Costs: We offer standard free shipping for all orders within the United Kingdom. For expedited shipping options (if available), costs will be calculated at checkout, before you finalize your purchase.

Order Tracking: As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can monitor the status of your delivery via our website or the partner carrier's platform.

Customs and Import Duties: Ground Supply operates under a global dropshipping model. For customers in the United Kingdom, the prices displayed on our website include any applicable import taxes and VAT, so you won't encounter any surprises. What you see at checkout is the final price.

Practical Example: You purchased your Ground Supply mount on a Monday. Your order will be processed by Friday. From then, the estimated delivery to your home in London will be 8 to 20 business days. You will receive a tracking code for your parcel, and the price paid on the website already covers all costs, with no extra fees upon arrival.