Privacy Policy

At Ground Supply, we deeply respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and share your data when you interact with our website and services. We are global but strictly adhere to data protection laws, especially the GDPR (General Data Protection Regulation) in the United Kingdom and the European Union.

Information We Collect:

  • Personal Data: Name, email address, shipping address, phone number, and payment information. We collect this data when you make a purchase, subscribe to our newsletter, or create an account.

  • Browsing Data: IP address, browser type, operating system, pages visited, visit duration, and device information. We collect this through cookies and similar technologies to enhance your website experience.

How We Use Your Information:

  • To process and manage your orders and payments.

  • To communicate with you about your order, products, and promotional offers (with your consent).

  • To improve our website and services, personalizing your experience.

  • To comply with legal and regulatory obligations.

Sharing of Information: We may share your information with:

  • Dropshipping Suppliers: So they can ship your order directly to you.

  • Service Providers: Payment processors, shipping companies, marketing, and data analytics firms that help us operate our business.

  • Legal Requirements: If required by law or to protect our rights and safety. We do not sell, rent, or trade your personal information with third parties for marketing purposes without your explicit consent.

Your Rights (GDPR): As a customer in the UK/EU, you have the right to:

  • Access your personal information.

  • Rectify inaccurate or incomplete data.

  • Request the erasure of your data (right to be forgotten).

  • Restrict the processing of your data.

  • Data portability.

  • Object to the processing of your data for direct marketing purposes. To exercise these rights, please contact us at [support email address].

Data Security: We implement technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Cookies: Our website uses cookies to improve navigation and personalize your experience. You can manage your cookie preferences through your browser settings.

Changes to the Privacy Policy: We may update this policy periodically. Any changes will be posted on our website with the date of the last update.

Practical Example: When you place an order, we provide your address and contact details to our supplier (e.g., in China) so they can ship the mount directly to you in the UK. Your email may be used to send you order updates and newsletters (if you've agreed to receive them). You can, at any time, request a copy of the data we hold about you.